Karol Barciok
Last updated: 27 October 20251. Information about the Service Provider
The services presented on the website www.karolbarciok.com are provided by:
Karol Barciok
ul. Staroměstská 534, 739 61 Třinec, Czech Republic
E-mail: info@karolbarciok.comBy using this website or the services of Karol Barciok, the user accepts these Terms of Service and the Privacy Policy.
2. Scope of Services
Karol Barciok provides services including:
design and development of websites based on sales psychology and SEO principles,
implementation and configuration of virtual assistants (AI Agents) for handling customer inquiries,
systems and processes for soft booking of contacts aimed at lead generation and lead handling.
The services are intended for entrepreneurs and service-based businesses (“Clients”).
3. Terms of Service Provision
The scope, schedule, and remuneration for the services are specified in an individual offer or agreement concluded with the Client.
Unless otherwise agreed in writing, the services are provided “as is”, without any guarantee of specific business results or conversion rates.
The Client is responsible for ensuring that the use of implemented solutions (including AI Agents) complies with the laws applicable to their business and industry.
4. Data Processing and Privacy (General Principles)
Karol Barciok operates in accordance with the GDPR (RODO) and the applicable laws of the Czech Republic and—where applicable—the United Kingdom (UK).
4.1. Data Minimization and Temporary Processing
AI Agents process conversation content solely on a temporary basis for the purpose of providing responses and forwarding contact details or inquiries directly to the Client.
After the conversation ends and the data is forwarded, the chat history is permanently deleted.
Karol Barciok does not store, analyze, or share conversation content after its completion. Once the data is forwarded, he has no access to it.
4.2. GDPR Roles
The Client is the Data Controller with respect to personal data received via the website/AI Agent and bears full responsibility for its further lawful processing, storage, and security.
Karol Barciok acts solely as a technical intermediary for data transmission and is not responsible for how the Client uses the data.
4.3. Categories of Data and Purposes
Depending on configuration, the following data may be processed temporarily:
a) contact details provided by the end user (name, email, phone number, inquiry content) – purpose: handling the inquiry and forwarding it to the Client;
b) operational/technical website data (e.g. basic anonymous statistics, cookies necessary for the functioning of the service) – purpose: ensuring website operation and security;
c) Client contact details (e.g. name, email, billing details) – purpose: business communication, settlements, and claims enforcement.4.4. Legal Bases for Processing
a) Article 6(1)(b) GDPR – necessity for the performance of a contract or for taking steps at the request of the user/Client;
b) Article 6(1)(f) GDPR – legitimate interest (ensuring website operation, security, inquiry handling);
c) Article 6(1)(a) GDPR – consent, where required for a specific purpose (e.g. non-essential cookies).4.5. Data Retention Periods
AI conversation content – no permanent storage (deleted after being forwarded to the Client);
billing data and accounting documentation – in accordance with tax and accounting regulations;
business correspondence – for the period necessary to protect claims and perform the contract.
4.6. Data Recipients
Data may be disclosed only to entities providing services necessary for the operation of the website (e.g. IT infrastructure providers), with whom appropriate agreements have been concluded or who act on the basis of law. Data is not sold.
4.7. Rights of Data Subjects
The user has the right to: access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent (where processing is based on consent).
Requests may be sent to info@karolbarciok.com.
The user also has the right to lodge a complaint with the competent supervisory authority (in the Czech Republic: Úřad pro ochranu osobních údajů – ÚOOÚ).4.8. Cookies
The website may use cookies necessary for its operation (legal basis: legitimate interest).
Analytical/marketing cookies are used only after consent has been given. The user may change preferences at any time in browser settings or via the cookie banner (if implemented).
5. Limitation of Liability
Karol Barciok is not liable for: data loss resulting from errors or negligence on the Client’s side, incorrect implementation by the Client, unlawful or improper use of data by the Client, or business results achieved through the use of the services.
Services are provided “as is”, without guarantees of specific outcomes.
6. Intellectual Property
All content, materials, designs, system configurations (including AI configurations), graphic elements, and code prepared by Karol Barciok constitute his intellectual property unless otherwise agreed in a written contract. Copying or modification without consent is prohibited.
7. Governing Law and Jurisdiction
In matters not regulated herein, the laws of the Czech Republic and the European Union apply, and in the case of services provided in the United Kingdom—also the applicable laws of the United Kingdom.
Disputes shall be resolved amicably, and in the absence of agreement—by the competent court according to the registered seat of Karol Barciok, with due regard for consumer rights arising from the law of their country of residence.
8. Contact
For matters relating to this document or personal data protection:
Karol Barciok
ul. Staroměstská 534, 739 61 Třinec, Czech Republic
E-mail: info@karolbarciok.comINFORMATION ON THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. Scope of Application
This information applies to consumers and sole traders with consumer rights who enter into a sales contract, a digital content supply contract, or a digital services contract with Karol Barciok via www.karolbarciok.com.
2. Right of Withdrawal – Digital Content/Services without a Physical Medium
The consumer has the right to withdraw from a contract for the supply of digital content without a tangible medium within 14 days from the date of contract conclusion, without giving any reason and without incurring costs.
The consumer does not lose the right of withdrawal if:
a) they did not consent to the commencement of performance before the withdrawal period expired; or
b) they were not informed prior to giving consent about the loss of the right of withdrawal; or
c) they did not receive confirmation of the contract on a durable medium within a reasonable time after its conclusion, at the latest upon commencement of performance.The consumer does not have the right of withdrawal from a paid contract for the supply of digital content/services without a physical medium if:
a) performance began with their prior explicit consent;
b) they were informed before performance began that they would lose the right of withdrawal after performance; and
c) they confirmed receipt of this information and subsequently received contract confirmation.3. Right of Withdrawal – Sale of Goods and Content on a Physical Medium
For goods or digital content on a tangible medium, the provisions of consumer law and the Terms of Service apply. In statutory exclusion cases (including Article 38 of the Consumer Rights Act), the right of withdrawal may not apply.
4. Method of Exercising the Right of Withdrawal
To withdraw from the contract, a clear statement must be submitted:
by post:
Karol Barciok, ul. Staroměstská 534, 739 61 Třinec, Czech Republicor by e-mail: info@karolbarciok.com
To meet the 14-day deadline, it is sufficient to send the statement before its expiry.
5. Model Withdrawal Form
(to be completed and returned only if you wish to withdraw from the contract)
Addressee:
Karol Barciok
ul. Staroměstská 534, 739 61 Třinec, Czech Republic
E-mail: info@karolbarciok.comStatement:
I/We () hereby inform/inform () of my/our withdrawal from:
□ sales contract
□ digital content supply contract
□ services contract
concluded on ____________ concerning ____________________________________.Consumer details:
Name and surname: ____________________________________
Address: _____________________________________________
E-mail / phone: ____________________________________Date of contract conclusion / receipt: ____________________
Consumer signature(s) (only if submitted on paper): ____________________
Date: ____________________
(*) delete as applicable6. Reservations
This document is for informational purposes only and does not constitute legal advice.
Verification of technical implementations and these provisions is recommended in the context of the individual business model (especially digital and AI services).
In the event of discrepancies between this document and mandatory legal provisions, the applicable law shall prevail.